Last updated: October 17, 2026
This Privacy Policy describes how the Águilas x Arrieta Official Store ("we", "us" or "our") collects, uses and shares your personal information when you visit or make a purchase from this website (the "Site").
1. Information we collect
- Information you provide: name, email, phone number, billing and shipping address, and order details when you make a purchase, create an account, subscribe to our newsletter, use the chat or contact us.
- Payment information: payments are processed securely by our payment processors. We do not store your full card number.
- Information collected automatically: device and browser information, IP address, pages viewed, referring website and how you interact with the Site, collected through cookies and similar technologies.
2. How we use your information
- To process and fulfill your orders, including shipping, returns and customer support.
- To record your acceptance of our shipping and return policies at purchase.
- To communicate with you about your order and, if you opt in, to send marketing emails or texts. You can unsubscribe at any time.
- To detect and prevent fraud and to keep the Site secure.
- To improve and personalize the Site and our products.
- To comply with legal obligations.
3. Cookies
We use cookies to keep your cart, remember your preferences, understand how the Site is used and support advertising. You can manage cookies through your browser settings and our cookie banner. Disabling some cookies may affect how the Site works.
4. How we share your information
We share personal information only as needed to run our business: with our e-commerce platform (Shopify), payment processors, shipping carriers, email, analytics and artificial-intelligence providers, and our licensing partners where required to fulfill your order. We may also share information to comply with the law or protect our rights. We do not sell your personal information.
5. Virtual assistant (AI chat)
If you use the "Aguilucho" chat, we store the conversation, the page you write from, your language and any details you choose to share (for example, name, email or order number) to answer you and follow up on your request. Messages are processed with Google's Gemini AI model and stored with our database provider (Supabase). To prevent abuse we log a hashed identifier of your IP address, not the full address. Our team reviews a daily summary of conversations to handle pending cases. Do not share card details or passwords in the chat. You can ask us to delete your conversations by emailing us.
6. Your rights
Depending on where you live (including California under the CCPA/CPRA, and the European Economic Area and UK under the GDPR), you may have the right to access, correct, delete or receive a copy of your personal information, to opt out of targeted advertising, and to withdraw consent. To exercise these rights, email us at shopifyaguilascibaenas@gmail.com. We will not discriminate against you for exercising your rights.
7. Data retention
We keep order information for as long as needed for accounting, tax and legal purposes, and other information (including chat conversations) until you ask us to delete it or it is no longer needed.
8. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure.
9. Children
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. International transfers
Your information may be processed in the United States and other countries where our service providers operate.
11. Changes
We may update this policy from time to time. The "Last updated" date above shows when it was last revised.
12. Contact
Email us at shopifyaguilascibaenas@gmail.com.