Shipping policy

Last updated: October 18, 2026

This policy is shown and accepted before checkout is completed.

Processing time

All orders ship from our warehouse in the United States. Orders are processed within 1–2 business days. Orders placed after 2:00 PM (Eastern Time) or on a weekend or holiday start processing the next business day. During product drops and peak season, processing may take up to 5 business days.

What are business days?

Business days are Monday to Friday. They do not include Saturdays, Sundays or holidays (U.S. federal holidays and days the carrier does not operate).

Rates and delivery times

Method	Estimated time	Cost
U.S. Standard	3–7 business days	$9.99
U.S. Standard — orders of $100+	3–7 business days	FREE (applied automatically at checkout)
Canada	7–21 business days	$24.95

We only ship to addresses in the U.S. and Canada. We do not offer express shipping at this time.

Estimated, not guaranteed

Delivery times are estimates provided by the carrier and start when the order ships. We do not guarantee a specific delivery date. Carrier delays, weather, customs or peak season may extend delivery and do not entitle you to a shipping refund or to cancel an order that has already shipped.

Tracking

You will receive an email with your tracking number as soon as your order ships.

Dominican Republic and other countries: ship via courier

We do not ship directly outside the U.S. and Canada. If you are in the Dominican Republic or another country, use your courier’s U.S. address at checkout; U.S. standard rates apply ($9.99, or FREE on $100+). Once the carrier confirms delivery to the courier, our responsibility ends and the courier handles final delivery, including its fees.

Import duties and taxes

Orders to Canada, and orders your courier forwards to another country, may be subject to duties, taxes and customs fees in the destination country, which are paid by the customer.

Correct address

Please check your address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us within 12 hours of placing your order.

Lost, stolen or delayed packages

If tracking shows delivered but you cannot find your package, check with neighbors and your local post office, then contact us within 7 days. We will open a claim with the carrier and help you resolve it.

Contact

Questions? Email us at shopifyaguilascibaenas@gmail.com.